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"Why do I still like agents? A competent travel adviser can be your greatest asset when you're planning a trip. Good travel agents have an edge over almost any other seller of travel. They know what you want. They speak your language. And they're there for you when you run into trouble."
"It's clear agents can likely save travelers big money and help set a realistic itinerary. Even where they weren't cheaper, the agents competed with what we could find on our own. And we were impressed where they did save us money, in particular with hotels."
"Having a travel agent advise you is now more important than ever," as fees, surcharges, and other travel restrictions have become more confusing for consumers. "Travel is on of the most complicated purchases."
Christopher Elliott, ombudsman,
National Geographic Traveler magazine.
National Geographic Traveler magazine.
Jane Hodges,
Wall Street Journal
Wall Street Journal
Henry Harteveldt,
Travel Analyst Forrester Research
Travel Analyst Forrester Research
